Refund policy

Thank you for choosing K. Walker Collective for your fashion needs! We want you to be completely satisfied with your purchase. Please read our return policy carefully.

1. Eligibility for Returns and Exchanges:
   - We accept exchanges and returns of merchandise within 14 days of the purchase date.
   - To be eligible for a return or exchange, the merchandise must be unworn, unwashed, or unaltered, with the original tags attached.

2. Exclusions:
   - No returns or exchanges are allowed on any sales or marked-down items. These purchases are considered final sales.

3. Initiating a Return or Exchange:
   - To initiate a return or exchange, please visit our store within the 14-day return window. Bring your original receipt or proof of purchase (email/text).
   - For online exchanges, please contact our customer service team at hello@kwalker.co within 14 days of receiving your item to initiate the exchange process. Customers are responsible for covering the shipping costs for online exchanges.

4. Return Shipping:
   - Customers are responsible for return shipping costs for online exchanges.
   - We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

5. Refund and Exchange Processing:
   - Once your return is received and inspected, we will process your refund or exchange promptly.
   - Refunds will be issued to the original form of payment.
   - Exchanges are subject to product availability. If the desired item is not available, a store credit will be issued instead.

6. Contact Us:
   - If you have any questions or concerns about our return policy, please contact our customer service team for assistance at hello@kwalker or 313-909-0834

By making a purchase with K. Walker Collective, you agree to abide by the terms of this return policy. We appreciate your understanding and cooperation.